Frequently asked questions
Where does PILI deliver?+
PILI currently serves a single launch municipality. You'll choose a delivery address or a pickup option at checkout.
What payment methods are accepted?+
Cash on Delivery (COD) is available now. Online payment via GCash, Maya, and cards is coming soon.
How do I track my order?+
Go to My Account > My Orders to see the status of every order, from confirmed through to delivered or picked up.
What if something's wrong with my order?+
Contact us from the Contact page as soon as possible with your order details, and we'll follow up with the vendor.
How do I become a vendor?+
Visit the Become a Vendor page and submit an application with your farm or business details. Our team reviews every application before approving new vendors.
Is there a minimum order?+
No marketplace-wide minimum. Individual vendors set their own available quantities per product.